CRM and ordering platform for the agriculture industry
A powerful agriculture solution, Salesforce CRM with a complex knowledgebase and online ordering platform to support real-time agtech consulting, product selection, and quote generation for farmers to maintain crops in perfect condition, deal with pests and increase yield.
Timeframe: April 2021 – till now
To complete the initial research and to get the ballpark implementation cost & timeline. Further discovery sessions adjusted our technical design and estimations to be more precise
Our Salesforce solution saves at least 16 hours on every order to create a quote that includes discounts, promotions, flexible payment terms, product substitutes, etc.
The order creation process supports 11 different discount types, inclusive and exclusive product bundles, and various promotions.
Our flexible project team aligned with the customers’ pace and timeframes and completed from 0.5 to 32 hours of work per day.
After a series of thorough exploratory sessions, we got a good understanding of agtech software companies’ business processes in general and of our client’s current pain points, and how to turn them into a key advantage for their business growth as well as for their partners and customers’ benefit.
Building an agtech solution for guidance in choosing and buying the best suitable fertilizers and chemicals required a great deal of specialized knowledge, which we gained through consultations with agricultural experts. In order to effectively implement new technologies in agriculture, we needed to speak the same language with farmers and agronomists, immerse ourselves in the nuances of the industry, and understand its terminology, needs and specifics.
The Salesforce solution we proposed was aimed at achieving the following goals:
- Automating quote generation required us to go through all possible discount types and policies applied by manufacturers, distributors, and traders so that we wouldn’t miss any possible scenario or edge case when developing our solution. While the quote generation process was very complex to develop – it had to be intuitive, easy to maintain and extend in the future, so everything we’ve developed is extremely customizable and done according to Salesforce best practices and best user experience approaches.
- Dynamic team-building helped to deal with a queue of requests to improve and modify the system. In most cases, it’s hard to foresee resource requirements to accomplish the project objectives in a timely fashion. We carefully matched the number of engineers on the project to suit development demands.
The developed solution is an agtech software frontrunner, significantly reduces the amount of work and time needed to consult each customer while providing best-value propositions and full transparency for farmers, partners, and our customers’ business. New capabilities in real-time consulting gave our customer a great market advantage and improved their already high service quality even more. Gained transparency allows for better reporting and forecasting as well as for adding new technology-driven features with an easy-to-expand platform.
We keep working with the customer on extending the solution and bringing new capabilities to their employees and customers.