Software that should work 24/7/365 requires well-organized support. Firstly, any program can crash. Secondly, users often have questions about software usage. Thirdly, there can be masked and latent bugs leading to data loss or incorrect data processing. Engaging our technical support team of highly qualified and experienced engineers, you can ensure quick request processing.
With us, over 80 percent of problems users face are solved without engaging the software development department. On the rest 20% of problems, software development engineers get detailed information, allowing them to focus on fixing bugs immediately and eliminate critical problems as soon as possible.
About 24/7/365 Technical Support
1. Our technical support engineers undergo training and as a result, understand all the specifics of the supported software product.
2. They can always be easily contacted by any means of communication.
3. The support is done by experienced programmers and testers.
4. We build the team in such a way that allows us to rapidly analyze and reproduce requests or bugs, and, after giving priority status, transfer them to the software development department.
5. The technical support engineers track the status of incoming requests and make sure that users are informed about the way their problems are solved and get all necessary bug fixes.
- We are Salesforce Silver Partner. Products we build for our customers meet recognized standards and practices, with their quality confirmed by Salesforce.
- We are a team of certified Salesforce professionals with more than seven year work experience on the Salesforce platform. Our expertise and experience allow our customers to get workable solutions that are easy to support and scale as well as ensure companies’ data safety and security.
- After engaging Polytech Software, our customers register their business efficiency improvement for 30-50%.
- We provide our services all over the world at outsourcing company rates without usual onsite office expenses. You save your budget, getting qualitative task solutions
- We have everything that is needed for developing on the Salesforce platform: software development experience, business process understanding, and excellent Salesforce expertise.
– Requests on defects in the implementation of a software product;
– Problems with data validation;
– Problems with system speed;
– Problems arising from system overloads;
– Problems connected with incomplete documentation.
We use only the most actual and reliable technologies for qualitative provision of this service
How it works
Just contact us, explain the task or the idea of your project – and we are on board! We will analyze the task, offer our vision of the implementation, estimate labor and project costs, and finally, get to work.
This is a familiarization stage. We will ask you to describe to us your project and the task you would like to start the collaboration with, and provide the relevant information about our experience and capabilities, based on your request.
We look into your request and analyze it carefully so that to find an optimal variant for its realization. After that, you get our offer drawn up as a Project Vision with a collaboration model, implementation approach, and technological solution.
We start preparing for the project kick off detailing the project specification, providing CVs of the engineers who will participate in it, determining the team structure, contact points, and meeting schedules.
At this stage all the processes should be launched. It is also crucially important to make sure that the work was started at the right speed and in the right direction. We control the quality of the deliverables and the reporting format making sure that our team has managed to integrate in the business processes of our customers. We thoroughly analyze the feedback, respond rapidly, and adjust the work of the team if needed.